Healthcare organizations that achieve accreditation are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations.
These surveys are conducted regularly and involve participation from the entire hospital organization.
Joint Commission Accreditation
Joint Commission accreditation means that a healthcare organization voluntarily sought accreditation and met national health, quality, and safety standards. At Vista Del Mar Child and Family Services, we understand how important reliable information is to you and your family when making healthcare decisions. Visit the Joint Commission web site to learn more about quality and safety in healthcare.
Complaints or Concerns
Vista Del Mar Child and Family Services is accredited by the Joint Commission and has been awarded its Gold Seal of Approval. Our organization is committed to providing safe and quality care to all clients served. If you feel the care provided has in any way compromised client safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Quality Improvement Director. We will endeavor to address your concerns as promptly as possible. If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact Joint Commission by either calling them at (630) 792-5000 or writing to The Joint Commission at:
E-mail:
complaint@jcaho.org
Fax:
Office of Quality Monitoring
(630) 792-5636
Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact the Joint Commission toll free, at (800) 994-6610, 8:30 to 5 p.m., Central Time, weekdays.